Frequently asked questions.

User Guidelines

By accessing or using the Platform, users agree to:

• Treat other members with respect. Harassment, hate speech, discrimination, threats, bullying, or other abusive or harmful conduct is prohibited.
• Keep content relevant to the Platform. Posts, listings, messages, and other content should relate to fashion, shopping, local community, events, or other appropriate uses of the Platform.
• Provide authentic and accurate information. Users may not post fraudulent, deceptive, misleading, or intentionally inaccurate listings or content.
• Do not engage in spam, scams, or fraudulent activity. Users may not use the Platform to solicit, deceive, defraud, or otherwise take advantage of other members.
• Respect the privacy of other users. Users may not share another person's private or personal information without their permission.
• Use the Platform safely. Users are responsible for exercising reasonable judgment when communicating, meeting, exchanging items, or completing transactions with other members.
• Respect other users' property and transactions. Items offered for sale or swap must be accurately represented, and users are expected to communicate honestly regarding condition, availability, pricing, and agreed-upon exchanges.
• Do not post prohibited or unlawful items or content. Users may not list, sell, swap, share, or promote anything that violates applicable law or the Company's policies.
• Do not impersonate others or misrepresent your identity.
• Follow all applicable laws, these Terms, and other Platform policies.
• Cooperate with moderation and safety measures. FTW may review, restrict, remove, or moderate content or accounts that violate these guidelines or otherwise create safety, integrity, or community concerns.
• Understand that violations may result in action against an account. FTW may remove content, restrict Platform functionality, suspend accounts, or terminate access for repeated or serious violations.